More Glitches Reported at UltimateBet

Reports earlier this week that a winner's
payout had been given to the loser of a
hand at UltimateBet.com have been
followed by further incidents, suggesting that
the original mispayment is not an isolated
incident. Posts on various forums like 2+2
and the UltimateBet blog
http://blog.ultimatebet.com/2008/12/hand-1162170993/#comments
indicated at least three other highly questionable
payouts to the wrong players had been made,
suggesting a glitch in the recently upgraded,
Korean made, Cereus Network software which
is used by UltimateBet and Absolute Poker.

In one incident, a player claimed that he had
been congratulated for finishing 16th in a
tourney...before the last two cards hit the table.
And at table #1165492664: Razz Normal
$0.25/$0.50 - 2008-12-22 12:55:02 (ET)
a player who was apparently sitting out was
awarded a pot.

In yet another incident, a player waiting for a
big blind was allegedly awarded part of the pot,
which appeared to be confirmed by a re-player
at Tableratings.com.

The positive side to the incidents is that both
UltimateBet owner Tokwiro and the Kahnawake
Gaming Commission have reacted to early alerts
sent by concerned players. Tokwiro C.O.O. Paul
Leggett has promised on the company blog that
the investigation is underway and will report back,
and a spokesman for the KGC confirmed that the
regulator was also studying reports and monitoring
the situation.

However, the KGC spokesman said, it was essential
that players with a genuine and substantiated issue
lodge a formal complaint with the Commission,
rather than relying on merely posting on industry
message boards. He confirmed that the player
"Doubleballer" in the original incident had now
been paid the full value of the pot, although he
had not actually submitted a KGC complaint,
and said that the Commission would investigate
all legitimate and factual complaints it was sent.

"What does slow things down is when forum
posters randomly send disparaging comments to
the KGC about an operator, but don't substantiate
any claim or provide any intel which would be of
use in opening an investigative file," he observed.
"If there are legitimate claims, I would encourage
any potentially wronged players to contact the KGC."